Caribbean Passport (Postpaid)

1. What is this new Caribbean Passport Roam postpaid plan?

• Caribbean Passport Roam plan provides subscribers with benefits of Data allocation for general Internet consumption while in an eligible roaming destination and provides reduced Overage Rates for voice calls.

2. What is being offered with this plan?

• Roaming Data Allotment.
• Free Incoming call.
• Reduced PayGo/Overage rate for roaming voice calls.

Note: Rates will be based on zone the country is listed that the call is being made to.

3. What are the different durations for the Caribbean Passport Roam postpaid plans?

• The Postpaid Caribbean Passport Roam plan will be available for a duration of 3, 7 and 14 Days.

4. How much does the New Caribbean Passport Roam plan cost and what are the data amounts?

• Caribbean Passport 3 Day Plan - $20 – 3GB
• Caribbean Passport 7 Day Plan - $40 – 7GB
• Caribbean Passport 14 Day Plan - $80 – 14GB

5. What are the Caribbean Passport Roam calling rates within the plan?

• Digicel Caribbean outgoing $0.40c per minute with free incoming calls
• Haiti outgoing $0.70c per minute with free incoming calls

6. Who is eligible for these plans?

• All Postpaid customers are eligible to activate this postpaid Caribbean Passport plan.

7. Can corporate customers activate this plan?

• Roaming Plans are available to all Digicel Customers, including Corporate customers

8. How can this plans be activated?

• This plan can be activated via My Digicel App or Website

9. Do I need to activate the plan before leaving my local/Home country?

• No Pre-activation required before arrival in roaming destination, subscriber should be able to activate the plan from any location.

10. Is there a limit to the number of plans I can activate?

• There is no limit to the number of times this plan can be activated.
• Subscriber can buy multiple of same or other Postpaid Caribbean Passport Roam plans at any given time.

11. Does the Caribbean Passport Roam plans auto- renew?

• The Postpaid Caribbean Passport Roam plans WILL NOT be allowed to automatically auto-renewal.

12. If I want my plan to auto renew can I opt-in to auto renewal?

• No, on plan expiry you will need to activate a new plan best suited for your needs.

13. Will I receive a prompt if I have used up my plan allocations?

• Yes, In the event the data allotments are exhausted before the scheduled notification period, a prompt will be sent with an invitation to purchase a new plan.
• Customers will receive data notifications advising when data allotment will soon be exhausted. Eg. Notification will be sent at [150MB], [ 50MB] and [ 0 MB] remaining.

14. If I do not use all my data will my data rollover?

• No Your data will not roll over

15. Will I be notified for plan expiry?

• Yes, expiry notifications will be sent.
• Customers can repurchase the same Postpaid Caribbean Passport Roam before it expires.

16. How can I check my balance from the International Roam Passport plan?

• Customers will be able to check their balance via My Digicel App.

17. Will I be charged for data if I continue using a data session after my data allotments have been used up?

• When data allotments are exhausted customer will receive a PayGo Wall which will block usage until the subscriber opt-in to PayGo data overage usage.

18. Can I benefit from the Caribbean Passport plan in my home country?

• Benefits of the Caribbean Passport are not accessible in the home country.

19. My Caribbean Passport Postpaid Roam plan can work in which countries?

• The Caribbean Passport Roam plan will be available in the below markets;

Note: Postpaid customers roaming in a country not listed as an eligible roaming plan destination will be standard roaming whether or not a roaming plan is active.